by Nancy Friedman, The Telephone Doctor

Cell phone frustrations remain high even with the enormous use of them around the world. In a recent Telephone Doctor survey, we received the following cell phone ‘frustrations’ from all over the country. Is yours on this list? There were more; however, these were at the top of the list.

  • Talking on a cell phone while conducting business.
  • Answering a cell phone while talking to someone else in person.
  • Talking loudly in a store/restaurant.
  • Not using the vibrate feature when at work or in a public place.
  • Talking on your cell phone when you’re in the car with others.
  • Using your speakerphone in public.
  • Initiating a cell phone call when others are present.
  • Talking on your cell phone and landline at the same time.
  • Using call waiting. What? I’m not important enough to finish our conversation?
  • People with ‘awful’ voice mail messages.
  • Not answering when called when we know you’re there.
  • When the first thing a person asks is, “Where are you?”
  • Having to listen to the chirps and weird rings and tones some cell phones make.

So then what are the 5 voice mail frustrations which are probably on your cell phone voice mail right now?

  1. Hi, I’m not here/ or not available right now. (DUH. That’s a hot lot of news. We know that. That’s why your voice mail answered)
  2. Your call is very important to me. (Right, then why aren’t you there?)
  3. I’m sorry I missed your call. (Well sometimes we’re not. Besides that’s a pretty useless statement.)
  4. I’ll call you back as soon as possible. (Now what’s wrong with that? Well… Your ASAP may be different from my ASAP and we’ll never exceed anyone’s expectation with ASAP. Simply state “And I will return the call.”
  5. Not giving caller an ‘out’ or another way to reach the party; i.e. Another phone number, a person, or an email to locate them.

When was the last time you checked your own message? Probably time to do that.

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Nancy Friedman is a featured speaker at franchise, association & corporate meetings. She has appeared on OPRAH, Today Show, CNN, FOX News, Good Morning America, CBS This Morning & many others. Nancy is the author of 8 books on sales and customer service and is the spokesperson in the popular DVD customer service training programs. For a demo of Nancy call 314 291 1012 or visit


Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers.