by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Etiquette
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Customer Experience, Customer Service Challenges, Customer Service Communication, Keynote Speaker
IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
by Nancy Friedman | Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Expert, Customer Service Tips, Customer Service Training, Email Etiquette, Employee Satisfaction, Uncategorized
It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Services Training, Communication Expert, Communication Skills, Customer Experience, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Tips, Uncategorized
By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency: NOW MORE THAN EVER Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Sales Training, Telephone Skills
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
