by Nancy Friedman | Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Experience, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Improve Customer Service, Keynote Speaker
Cardinal Rule #1 – People Before Paperwork When someone walks into your place of business, or calls you while you’re working on something, drop everything for that person. Remember, paper can wait, people should not. Cardinal Rule #2 – Rushing Threatens...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Customer Experience, Customer Service Challenges, Customer Service Communication, Keynote Speaker
IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Expert, Keynote Speaker, Personnel Training
A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?” My answer is simple… If you were doing good customer service before COVID-19 – – continue!...
by Nancy Friedman | Business Communication, Communication Expert, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Interview Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training – Customer Service speaker On site or now VIRTUALLY Only 10? Nope, there are plenty more. These, however, are the basic ones & will get you to the top of the pile. Good...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency: NOW MORE THAN EVER Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, LinkedIn, Sales Training, Selling Skills
By: Nancy Friedman, Founder, Chairman, Customer Service Speaker; Telephone Doctor Customer Service Training In all transparency, I am not a LinkedIn expert. (Don’t even play one on TV; sorry had to say it.) But I am a good user of it and would like to offer a...
