By: Nancy Friedman, Founder, Chairman, Customer Service Speaker; Telephone Doctor Customer Service Training
In all transparency, I am not a LinkedIn expert. (Don’t even play one on TV; sorry had to say it.)
But I am a good user of it and would like to offer a few reminders.
FIRST: When you want to LINK IN with me – please DO NOT try and sell me within the first invite.
SECOND: Do give me a short reason why you would like to connect. And NOT because I have a nice profile! Not even because we are in the ‘same industry’ – or ‘know Joe Blow.’
THIRD: When using a ‘referral’ such as, “Oh, I see you’re connected with John Smith. So am I. Please connect.” That is not a great idea. You know as well as I do, many of us accept connections without knowing who the heck the person is. Never met them, let alone spoken to them. It is a useless ‘referral’ and not very smart.
FOURTH: If you do want to talk with me about your product, at least wait until I accept. Even then, could be too soon. Give me time. Do you even know what the connection does?
FIFTH: So many people “ASSUME” so much. Be sure of your facts. Everything you read on a profile may not be 100% correct.
SIXTH: If I do not respond to your first message, try a softer, gentler, shorter one. There usually is a reason a person does not respond
SEVENTH: REVERT to FIRST.