By: Nancy Friedman, Founder, Chairman, Customer Service Speaker; Telephone Doctor Customer Service Training

In all transparency, I am not a LinkedIn expert. (Don’t even play one on TV; sorry had to say it.)

But I am a good user of it and would like to offer a few reminders.

FIRST: When you want to LINK IN with me – please DO NOT try and sell me within the first invite.

SECOND: Do give me a short reason why you would like to connect. And NOT because I have a nice profile! Not even because we are in the ‘same industry’ – or ‘know Joe Blow.’

THIRD: When using a ‘referral’ such as, “Oh, I see you’re connected with John Smith. So am I.  Please connect.” That is not a great idea. You know as well as I do, many of us accept connections without knowing who the heck the person is. Never met them, let alone spoken to them. It is a useless ‘referral’ and not very smart.

FOURTH: If you do want to talk with me about your product, at least wait until I accept. Even then, could be too soon. Give me time. Do you even know what the connection does?

FIFTH: So many people “ASSUME” so much. Be sure of your facts. Everything you read on a profile may not be 100% correct.

SIXTH: If I do not respond to your first message, try a softer, gentler, shorter one. There usually is a reason a person does not respond




Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.