by Nancy Friedman | Call Center Training, Cell Phone Etiquette, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Communication Skills Training, Customer Experience, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Employee Satisfaction, Free Customer Service Tips, Internal Customers
Growing up in our small family there were certain words and phrases that were not allowed. We simply were never allowed to say them. Ever. And I brought them along to my family, to my kids. They’re not used in our family. Yet I hear them said by others – strangers and...
by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Coaching Skills, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips
Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
by Nancy Friedman | Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training ASAP has long been the acronym for “As Soon As Possible” and that, of course, is true in handling a frustrated, irate customer. However, it’s also...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT: Some find it; some don’t. Once a year (at least) and especially...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Sales Training, Telephone Service Training, Telephone Skills Free Tips
By Nancy Friedman, Keynote Customer Service Expert on Sales and Communications; President, Telephone Doctor Customer Service Training When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual. And we all...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Sales Training
By Nancy Friedman, Customer Service Expert and Keynote Speaker; President of Telephone Doctor Customer Service Training The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...
