by Nancy Friedman | Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training ASAP has long been the acronym for “As Soon As Possible” and that, of course, is true in handling a frustrated, irate customer. However, it’s also...
by Nancy Friedman | Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By: Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Anyone working in the people business (and that’s pretty much everyone) will tell you that occasional upset, angry, irate customers simply come...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Sales Training, Telephone Service Training, Telephone Skills Free Tips
By Nancy Friedman, Keynote Customer Service Expert on Sales and Communications; President, Telephone Doctor Customer Service Training When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual. And we all...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customers, Diffusing Irate Customers, Free Customer Service Articles, Free Customer Service Tips, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; President, Telephone Doctor Customer Service Training Short, sweet and to the point on a topic near and dear to all businesses. Enjoy....
