by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Roundtable, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Management Development, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
PDF Version By Nancy Friedman, The Telephone Doctor Tight economy! Reduced staff! Demanding customers! “These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Roundtable, Customer Service Tips, Customer Service Training, Education Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, Management Development, Motivation & Attitude Training, New Employee Orientation, Personnel Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, the Telephone Doctor Everyone’s busy, stressed out and short of time. Are we forgetting some people? We usually remember to thank our customers. And we probably don’t have any trouble thanking family. However, there is a group of folks that are...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Management Development, New Employee Orientation, Personnel Training
PDF Version By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average business person now gets over 100 emails a day. While no one denies the...
by Nancy Friedman | Customer Service, Customer Service Challenges, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers
By Nancy Friedman, The Telephone Doctor If your job entails taking calls from unhappy, irate callers, you’ve got your work cut out for you. Employees who deal with callers are especially vulnerable to outbursts from customers who are going through an emotional,...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Live Support Customer Service, Management Development, New Employee Orientation, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
PDF Version By Nancy Friedman, the Telephone Doctor (Win an iPad!) How do you make sure every customer’s visit turns into the Almighty Customer Experience, the kind that creates a great lasting impression? You start things off right! Here are the top 5 ways to set...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Live Support Customer Service, Management Development, Motivation & Attitude Training, New Employee Orientation, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips
By Nancy Friedman, the Telephone Doctor® PDF Version Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers. We’ve helped thousands. How? With our simple, logical techniques...
