by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Speaker, Customer Service & Communication Expert and President of Telephone Doctor Customer Service Training DANGEROUS WORDS – NEGATIVE WORDSOr known as conversation diverters. Just as ALWAYS and NEVER are also conversation...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Internal Customers
Research shows that one “bad apple” – an employee with a negative attitude – can impact your entire team. It doesn’t take long before the gloomy team member infects others with their defeatist behavior.First, we need to understand why anyone would adopt an attitude...
by Nancy Friedman | Call Center Training, Cell Phone Etiquette, Client Relationship, Client Services Training, Communication Skills, Customer Interactions Training, Customer Service Challenges, Customer Service Communication, Customer Service Tips
By Nancy Friedman, Customer Service, Communication Expert, President Telephone Doctor, Customer Service Training We did a survey a while back at one of my speaking engagements. I wanted to know what really bugged folks about emails they receive. We got a lot of good...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Common scenario: Franchisees phone rings with a potential customer. The caller is put on hold (often curtly). Or it rings too long. The caller waits five seconds,...
