By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service 

Common scenario: Franchisees phone rings with a potential customer. The caller is put on hold (often curtly). Or it rings too long. The caller waits five seconds, hangs up. No sale. No second chance.

Uncommon solution: The Customer Service Expert: Nancy Friedman, The Telephone Doctor. Rapport building; retention and engagement a specialty.

HOW? I shoot down bad habits and punch holes – using humor – in the mistakes we all make in customer service and sales. Offering the positive alternatives to be used immediately and forever.

Results? ROI, increased customer service, more sales.

A 2015 IFA annual conference attendee said: “WOW! Exceptional does not even begin to cover how magnificent (Nancy’s) presentation was. Funny, engaging, insightful, helpful, and downright phenomenal! Nancy’s session was worth the trip & conference alone!”

Nancy is president and founder of Telephone Doctor Customer Service Training. She is a widely recognized speaker in the franchise industry who brings tips, skills and techniques to help the multi-unit entrepreneur gain the ultimate customer experience.

The author of 8 books, she is an expert in sales, customer service and communications. A few of her franchise clients are:

  • Big O Tires
  • American Leak Detection
  • Travel Leaders
  • UNIGLOBE Travel
  • CarX
  • Midas
  • Subway International
  • Goodyear
  • Housemasters
  • Tuffy Tire & Auto Service
  • Cleaning Authority
  • Grease Monkey
  • Domino’s Pizza
  • Choice Hotels
  • Precision Tune Auto
  • Interim Healthcare
  • Rebath
  • Annex Brands
  • Jet’s Pizza
  • Jackson Helwett
  • Christian Brothers
  • Alliance Franchise Brands
  • And more
Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.