Are you a Conversational Oxygen Sucker?

Are you a Conversational Oxygen Sucker?

by | Communication Skills, Customer Service, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   Ever talk with someone who gets into a conversation, sometimes by accident, and just takes over? They suck the conversation out of the entire room. There...
Do you return all your emails & phone calls?

Do you return all your emails & phone calls?

by | Basic Communication Skills, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Workplace Communication

By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training   A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...

Why Chewing Gum When You Are With Clients Can/Will Ruin Your Relationship

by | Customer Service, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training One article says chewing gum gives you wrinkles – another one says it won’t. Go figure.You have bad breath you say? Here’s a...

6 Cardinal Rules of Customer Service

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service.It’s that simple. We will pay more for better service!So...

Negotiation Cliff Notes for Those in a Hurry

by | Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Negotiation Skills, Proactive Customer Service, Retail Customer Service Tips, Selling Skills, Skills for New Managers

By Nancy Friedman, Keynote Speaker, Customer Service & Communications Expert, President – Telephone Doctor Customer Service Training Those of us who negotiate normally want short, quick tips to help us. So here are some Cliff Notes to help you in those daily...