By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training


One article says chewing gum gives you wrinkles – another one says it won’t. Go figure.

You have bad breath you say? Here’s a wild thought. Brush your teeth!

Chewing GUM in public, especially with clients, can be summed up with the Ann Landers poem I found a while back:

“A gum chewing girl and a cud chewing cow,

They booth look alike, but there’s a difference somehow,

Ah yes, I have it now.

It’s the thoughtful look on the face of the cow.”

Sorry, but the only things that should be in your mouth when talking with a client (or anyone) is your tongue and your teeth. AMEN. (Chew gum in private.)

Why will it ruin a relationship? How can it? 

Have you ever looked in the mirror to see how you chew gum? It’s not normally very pretty. I’m not alone. When surveying my audiences, this is a HIGH priority. No gum in front of clients. Aggggg.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.