Dear Friends,

Texting is addictive. No doubt about it.

Addictive and can ruin a relationship if you’re not careful. I’m not talking about the message you send. I’m talking about being RUDE. Texting while you’re at dinner with your spouse or the family. Or texting while you’re in a meeting when you’re supposed to be paying attention. Or texting at a stoplight and don’t move until the guy behind you honks angrily at you. BLAST, BLAST, BLAST.

To say nothing about how many accidents they know that are caused because some folks text and drive.

And YES, so many folks text and walk. Not paying any attention where they’re walking or who they’re running into. Especially at the airport. Bumping into folks without even saying excuse me.

Hey I get it. I text. It’s a great communication tool. But I’m much more conscious about it since I did this video. Hope you will be more aware as well.



Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.