By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training

As an owner, manager, supervisor or any top-level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your office and ask for yourself, a service or a product.

That’s right. Call your own office from your home, outside with a cell, or from a friend’s home or office.

Ask for yourself, a product or a service your company offers. Be careful, though, it can be very painful.

Oh wait? You say you have a very recognizable voice and they’ll know you right away?

Then have someone do it for you and be close by so you can hear; or if there’s an extension, use that.

Again, be careful. It might be painful.

A while back I asked my program audience to do just that when they got back home. A woman came running up to me and yelled, “Well, they’ll recognize my voice.” I said, “Yes, they might if you ask for somebody else, but if you call up and ask for yourself a service or product chances are they won’t.”

We cannot fix what we do not know. You must call your own store, office, or any place of business you own or operate and ask for yourself, a service or product to see how your customers are handled. I do it all time: WATCH the video and hear what happened.

Then call me and tell me how it went. Watch this 1:40 second fun video. You’ll be glad you did.

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers.