By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training

As an owner, manager, supervisor or any top-level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your office and ask for yourself, a service or a product.

That’s right. Call your own office from your home, outside with a cell, or from a friend’s home or office.

Ask for yourself, a product or a service your company offers. Be careful, though, it can be very painful.

Oh wait? You say you have a very recognizable voice and they’ll know you right away?

Then have someone do it for you and be close by so you can hear; or if there’s an extension, use that.

Again, be careful. It might be painful.

A while back I asked my program audience to do just that when they got back home. A woman came running up to me and yelled, “Well, they’ll recognize my voice.” I said, “Yes, they might if you ask for somebody else, but if you call up and ask for yourself a service or product chances are they won’t.”

We cannot fix what we do not know. You must call your own store, office, or any place of business you own or operate and ask for yourself, a service or product to see how your customers are handled. I do it all time: WATCH the video and hear what happened.

Then call me and tell me how it went. Watch this 1:40 second fun video. You’ll be glad you did.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.