by Nancy Friedman | Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills - Service Training, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Conflict Resolution, Customer Service, Customer Service Expert, Customer Service Training
By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Tips, Improve Customer Service
I’m JUST saying… The word “JUST” gets misused often. Or not well used, is a better analogy, I believe. The following uses of the word “JUST” are semi useless: I JUST wanted to see if you received my email … OR I’m JUST following up to see if you are interested … OR...
by Nancy Friedman | Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Expert, Customer Service Tips, Customer Service Training, Email Etiquette, Employee Satisfaction, Uncategorized
It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency: NOW MORE THAN EVER Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, LinkedIn, Sales Training, Selling Skills
By: Nancy Friedman, Founder, Chairman, Customer Service Speaker; Telephone Doctor Customer Service Training In all transparency, I am not a LinkedIn expert. (Don’t even play one on TV; sorry had to say it.) But I am a good user of it and would like to offer a...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker Why it’s important to be a double checker. A while back I was sitting in my office & there was a knock on my door. It was one of our fairly new...
