by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills
By Nancy Friedman, the Telephone Doctor CSR: “I’m in customer service; I’m not in sales.”After working with many call center folks over the years, I’ve heard that enough times that it warranted some attention.But I’m also hearing call center managers and supervisors...
by Nancy Friedman | Customer Service, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Speaker, Customer Service Expert, President of Telephone Doctor Customer Service TrainingLet me introduce you to my mother, Esther. Or Lady Esther as one of my friends named her. Probably because she was so very queenly. Esther is long gone now, yet...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Speaker
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training My mother lived with me in her last years. We enjoyed her sense of humor. Here’s part of what made me realize how useless the phrase, “Hi, how are...
by Nancy Friedman | Uncategorized
7 Characteristics of the Best of the Best in Customer Service By Nancy Friedman, Customer Service Expert, Speaker, President Telephone Doctor Customer Service Pick up any ad and there’s probably a line of type or two of how well you’ll be treated when you shop or...
by Nancy Friedman | Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Phone Skills Training, Telephone Skills Free Tips, Telephone Training
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service & Communication Keynote Speaker & President, Telephone Doctor Customer Service, Inc.Emotional Leakage – Getting at mad at Peter and taking it out on Paul. Not right, not fair, not fun.We’ve all seen it happen.A...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service.It’s that simple. We will pay more for better service!So...
by Nancy Friedman | Uncategorized
Dear Drivers: Today my daughter who is seven years old started to school as usual – she wore a dark blue dress, with a white color – she had on black shoes and wore blue gloves. Her cocker spaniel – whose name is Coot – sat on the front porch, and whined his canine...
by Nancy Friedman | Uncategorized
These successful franchisors have joined the ranks of happy “Nancy clients” by bringing her humorous, beneficial, and educational keynote to their annual franchise conferences. Here’s a challenge question for your franchisees. (You are welcome to...
by Nancy Friedman | Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Negotiation Skills, Proactive Customer Service, Retail Customer Service Tips, Selling Skills, Skills for New Managers
By Nancy Friedman, Keynote Speaker, Customer Service & Communications Expert, President – Telephone Doctor Customer Service Training Those of us who negotiate normally want short, quick tips to help us. So here are some Cliff Notes to help you in those daily...
