These successful franchisors have joined the ranks of happy “Nancy clients” by bringing her humorous, beneficial, and educational keynote to their annual franchise conferences.

Here’s a challenge question for your franchisees. (You are welcome to share.)

What is the biggest frustration of your customers?

Answer: Not being friendly enough.

Solution: Smile! Yup, a smile helps build that personal “friendly” your customers need and expect but are always shocked to experience.

Callers and customers are too often viewed as an annoyance or interruption when in fact they pay the bills. Every employee can show they care with a smile on their face and in their voice.

If you’re interested in learning more about how a NANCY program will work for your next meeting, please call me for a complimentary information speaker packet or click here and simply type ‘Please Send Packet.’ You’ll be glad you did!

All the best,

Proud Member of IFA
2-time IFA annual speaker

A recent comment from a recent Franchisor: “The way Nancy built an honest rapport with her audience of Minuteman Press franchise owners at the World Expo 2015 in Las Vegas was simply an art form in and of itself. I marveled at the way she was able to seamlessly deliver her message and keep her crowd engaged. I have no doubt that our owners took away valuable information that will help them grow their customer service-driven businesses.”

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.