by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customers, Diffusing Irate Customers, Free Customer Service Articles, Free Customer Service Tips, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; President, Telephone Doctor Customer Service Training Short, sweet and to the point on a topic near and dear to all businesses. Enjoy....
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be in person, online or by...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Keynote speaker; President, Telephone Doctor Customer Service Training Telephone Doctor works with all kinds of people. For whatever reason, there’s a group of these folks who feel they’re in that old ivory tower and exempt...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Outbound Telesales, Sales Training, Selling Skills
Listen up. We did an audience survey at one of my recent speaking engagements. I wanted to know what really bugged folks about emails they received. Without hesitation, the top 3 were: * Poor spelling and grammar – Your, you’re; there, their, they’re; here, hear; to,...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Management Development
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an...
by Nancy Friedman | Client Relationship, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Millennials, Workplace Communication
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training Millennials? What’s new about it? The biggest secret of all? Nothing. Nada. Zip. In my travels, working with this fun, bright, exciting group, I’ve found...
