by Nancy Friedman | Basic Communication Skills, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training THE ANSWER: Untold Millions. We might never know the “exact” amount of money that is lost every day by companies in all...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
by Nancy Friedman | Customer Service
Five Ways to GET Good Customer Service This Holiday Season By Nancy Friedman, Founder, Telephone Doctor Customer Service Training Customer Service Keynote speaker. Let’s turn the tables on Customer Service. Let’s face it – sometimes, It IS the...
by Nancy Friedman | Customer Service
By Nancy Friedman, Founder/President, Telephone Doctor Customer Service Since we’ve been married, my husband and I have had 4 successful startups. Three were his start ups and I helped him. And one was my start up and he helped me. During most interviews I’ve done,...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even,...
by Nancy Friedman | Customer Service
By Nancy Friedman, Founder – President Telephone Doctor Customer Service Training, Keynote Customer Service Speaker, Commutations, Sales I posted a LinkedIn blog poll recently on this customer service topic. The choices were: 4 – 10 SECONDS 10 – 20...
by Nancy Friedman | Client Relationship, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker, Sales Training, Selling Skills
By Nancy Friedman – President, Founder of Telephone Doctor Customer Service Training, Keynote Customer Service Speaker, Communications and Sales Your check list to being a winner. Do you or don’t you? Are you or aren’t you? It’s good to know...
by Nancy Friedman | Communication Expert, Communication Skills, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Sales Training, Telephone Skills
A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start...
by Nancy Friedman | Customer Service
3 Phrases that can Help Sabotage your Business Innocent words, and phrases not normally noticed – yet can do a lot of harm. These are only three of the many phrases that can and will sabotage your business. And there are definite positive alternatives. Said...
by Nancy Friedman | Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker Whether you fly a lot or a little, you probably have a few pet peeves. Click here to watch our video. They can be about the aircraft itself. The flight...
