Top 5 Kick Starters to the Great Experience

PDF Version By Nancy Friedman, the Telephone Doctor  (Win an iPad!)  How do you make sure every customer’s visit turns into the Almighty Customer Experience, the kind that creates a great lasting impression? You start things off right! Here are the top 5 ways to set...

Back to Basics – Common Sense Tips

By Nancy Friedman, the Telephone Doctor®   PDF Version Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers. We’ve helped thousands. How? With our simple, logical techniques...

21 Ways to create The Customer Experience

By Nancy Friedman, the Telephone Doctor  OK! OK! Yes, there are certainly more than 21 ways to gain the Customer Experience, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a good number to me. Any one of these tips...

The Customer Experience – What is it?

by Nancy Friedman, The Telephone Doctor The other day, someone asked me, “What’s Customer Experience, Nancy?” They had not heard the expression yet. And as I went on to explain, I realized it’s not just one item, it’s many things. How can...

Essential Telephone Skills

By Nancy Friedman, The Telephone Doctor  Recently a Telephone Doctor client said to me, “Nancy, congratulations. Some people take a simple idea and complicate it; you have taken a simple idea and kept it simple.” We don’t believe you should scratch your...

10 Customer Service Skills &Techniques

By Nancy Friedman, the Telephone Doctor                  Be a DOUBLE CHECKER. Learn to use those words. Everyone loves it when you double check something for them. Even if you’re pretty sure the item is out of stock or the...