Let’s Start the Year Off Right

Let’s Start the Year Off Right

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training   5 Sayings to Sabotage Your Business There are many, many words and phrases that can and will sabotage your business. And, chances are, your staff is...
Will Your Customer Service Pass or Fail This Holiday? 5 Tips to Help.

Will Your Customer Service Pass or Fail This Holiday? 5 Tips to Help.

By Nancy Friedman, Customer Service Expert and Keynote Speaker; President of Telephone Doctor Customer Service Training   The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...
A Great Hiring Tip You Need & May Not Be Using

A Great Hiring Tip You Need & May Not Be Using

By Nancy Friedman, Customer Service Expert; Keynote Speaker; President, Telephone Doctor Customer Service Training I usually start with “This is a true story.” However, since all my stories are ‘true,’ someone told me I don’t need to say that....
I Can Get it for You

I Can Get it for You

By Nancy Friedman, Customer Service Speaker; President, Telephone Doctor Customer Service Training   It was in a Las Vegas hotel restaurant. My husband Dick and I were seated quickly enough, but the wait for silverware, water, menu and a waiter seemed forever....
The Good, The Bad & The Ugly of A.I.

The Good, The Bad & The Ugly of A.I.

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training  Siri hates me.  I know it. When I ask for directions to “123 Main Street, St. Louis, MO”, her answer has been, “I can’t find Main Street...
How You Can Fight ONLINE Sales

How You Can Fight ONLINE Sales

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training Seems so many businesses are feeling the technology disruption. The “Amazon Effect,” the popularity and ease of online shopping, and the related changes in...