by Nancy Friedman | Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Experience, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Improve Customer Service, Keynote Speaker
Cardinal Rule #1 – People Before Paperwork When someone walks into your place of business, or calls you while you’re working on something, drop everything for that person. Remember, paper can wait, people should not. Cardinal Rule #2 – Rushing Threatens...
by Nancy Friedman | Client Services Training, Coaching Skills, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Conflict Resolution, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Expert, Customer Service Training
By Nancy Friedman, Founder/Chairman, Customer Service Speaker, Telephone Doctor Customer Service Training Anyone who has ever “worked” a booth at a trade show knows it’s just that – WORK! Lots of work. And sometimes no lunch. Often long hours and the long hours are...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Services Training, Communication Expert, Complimentary Customer Service Articles, Customer Experience, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Customer Service Training, Email Communications, Improve Customer Service
How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
by Nancy Friedman | Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Sales Training
By Nancy Friedman, Founder & President Telephone Doctor Customer Service Training; Customer Service Speaker – GOLD STANDARD TIPS, IDEAS, SKILLS & TECHNIQUES In interviewing our customers, I found that there were several things they value. Things they...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Skills for New Managers, Telephone Technique
By Nancy Friedman, Founder, President, Telephone Doctor Customer Service, Customer Service Keynote Speaker Rapport building is an art, not a science. Some of you reading this will pass on this article. Why? Because you already know how to rapport build with someone –...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Founder & President Telephone Doctor Customer Service Training, Customer Service Speaker How would you rate your businesses customer service? On an A to F scale? Do you train your employees or do you just wing-it when it comes to customer...
