by Nancy Friedman | Coaching Skills - Service Training, Communication Expert, Communication Skills, Customer Service, Customer Service Challenges, Customer Service Communication
Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...
by Nancy Friedman | Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training Seems as though most people have them. Stuff that goes through our minds; may mean a lot; may mean nothing. I wrote a few of mine down. Would enjoy...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Team Building, Workplace Communication
By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Service, Customer Service Communication
By Nancy Friedman, founder, chairman, Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker The other day a friend of mine complained that the ‘stuff’ he asks for around the office is rarely given to him in a timely manner. He asks for reports,...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Etiquette
by Nancy Friedman, The Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker – Handling all 6 Touch Points of Communication Perhaps 21,000+ voice mails are an exaggeration, but thinking you all ‘get the point.’ And yet most surveys,...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...
