The “CARE” Gene. Do you have it? Check this out.

The “CARE” Gene. Do you have it? Check this out.

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training.   Ok, no tips. No tricks. No BEST EVER. No amazing customer service tips. No ‘The one thing you’ll ever need in customer...

Don’t Forget This Critical Hiring Tip

By Nancy Friedman, Keynote Speaker, Customer Service, President, Telephone Doctor Customer Service Training I won’t use names, but a few years ago while presenting a customer service training program at a rather large communication company with a director who had...

Do You Suffer From Emotional Leakage?

By Nancy Friedman, Customer Service & Communication Keynote Speaker & President, Telephone Doctor Customer Service, Inc.Emotional Leakage – Getting at mad at Peter and taking it out on Paul. Not right, not fair, not fun.We’ve all seen it happen.A...

6 Cardinal Rules of Customer Service

By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service.It’s that simple. We will pay more for better service!So...

Negotiation Cliff Notes for Those in a Hurry

By Nancy Friedman, Keynote Speaker, Customer Service & Communications Expert, President – Telephone Doctor Customer Service Training Those of us who negotiate normally want short, quick tips to help us. So here are some Cliff Notes to help you in those daily...