by Nancy Friedman | Client Relationship, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker, Sales Training, Selling Skills
By Nancy Friedman – President, Founder of Telephone Doctor Customer Service Training, Keynote Customer Service Speaker, Communications and Sales Your check list to being a winner. Do you or don’t you? Are you or aren’t you? It’s good to know...
by Nancy Friedman | Communication Expert, Communication Skills, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Sales Training, Telephone Skills
A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start...
by Nancy Friedman | Customer Service
3 Phrases that can Help Sabotage your Business Innocent words, and phrases not normally noticed – yet can do a lot of harm. These are only three of the many phrases that can and will sabotage your business. And there are definite positive alternatives. Said...
by Nancy Friedman | Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker Whether you fly a lot or a little, you probably have a few pet peeves. Click here to watch our video. They can be about the aircraft itself. The flight...
by Nancy Friedman | Basic Communication Skills, Business Communication, Cell Phone Etiquette, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips, Telephone Technique
Dear Friends, Texting is addictive. No doubt about it. Addictive and can ruin a relationship if you’re not careful. I’m not talking about the message you send. I’m talking about being RUDE. Texting while you’re at dinner with your spouse or the...
