How to be an Island of Excellence in an Ocean of Mediocrity

How to be an Island of Excellence in an Ocean of Mediocrity

by | Basic Communication Skills, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training

By Nancy Friedman, Customer Service Speaker; President, Telephone Doctor Customer Service Training 8 out of 10 people will never do business with you again and won’t tell you. You’ll never know why. They just go away. 8 out of 10 people will tell 11 others how bad you...
What Does AWESOME Customer Service Look Like? Something like this:

What Does AWESOME Customer Service Look Like? Something like this:

by | Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training

By Nancy Friedman, Keynote Customer Service Speaker – President Telephone Doctor Customer Service Training who provides AWESOME CUSTOMER SERVICE Think of all the words used describing good/great/excellent/etc. service provided. Think of all the companies that...
Will Your Customer Service Pass or Fail? Tips to get an “A.”

Will Your Customer Service Pass or Fail? Tips to get an “A.”

by | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training

By Nancy Friedman, Customer Service Expert, Keynote Speaker and President of Telephone Doctor Customer Service Training   The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...
10 Things Your Customers Won’t Tell You, But Nancy Friedman, Customer Service Expert, Will

10 Things Your Customers Won’t Tell You, But Nancy Friedman, Customer Service Expert, Will

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training   Most business owners know that customers will walk, take their business elsewhere, if they’re not treated as they’d like to be; be it a phone call...

Do You Suffer From Emotional Leakage?

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

By Nancy Friedman, Customer Service & Communication Keynote Speaker & President, Telephone Doctor Customer Service, Inc.Emotional Leakage – Getting at mad at Peter and taking it out on Paul. Not right, not fair, not fun.We’ve all seen it happen.A...

6 Cardinal Rules of Customer Service

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service.It’s that simple. We will pay more for better service!So...