by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training St Louis MO., For a few seasons I was hooked on American Idol. If you’re not familiar with the program (and there are some who aren’t, including my husband!),...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Telephone Doctor, Customer Service Expert; President, Telephone Doctor Customer Service Training What’s the best excuse for not giving great customer service you’ve heard? Love to hear them and my bet is you’ve heard a lot of...
by Nancy Friedman | Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By: Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Anyone working in the people business (and that’s pretty much everyone) will tell you that occasional upset, angry, irate customers simply come...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT: Some find it; some don’t. Once a year (at least) and especially...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Sales Training, Telephone Service Training, Telephone Skills Free Tips
By Nancy Friedman, Keynote Customer Service Expert on Sales and Communications; President, Telephone Doctor Customer Service Training When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual. And we all...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Sales Training
By Nancy Friedman, Customer Service Expert and Keynote Speaker; President of Telephone Doctor Customer Service Training The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...
