By Nancy Friedman, Telephone Doctor, Customer Service Expert; President, Telephone Doctor Customer Service Training

What’s the best excuse for not giving great customer service you’ve heard? Love to hear them and my bet is you’ve heard a lot of excuses.

Excuses are semi-useless. It’s one of the first things we tell our kids when they try and get out of something – “Don’t give me any of your excuses!

No one likes excuses. Especially your customers.

The number one trait employers want in an employee is RESPONSIBILITY; stepping up to the plate. When you do that, the issues, concerns etc., can usually be fixed. It’s the excuses that get in the way.

Don’t be an ‘excuse monger.’

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.