by Nancy Friedman | Basic Communication Skills, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Service Training, Telephone Service Training, Telephone Skills, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Expert; Founder & Chairman, Telephone Doctor Customer Service Training Every day we’re all reminded of how phones are answered. Such a simple thing. And yet, it’s not often given its due respect. I know because of the mystery...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, Founder/President Telephone Doctor Customer Service Training, Customer Service Expert, Keynote Speaker Who doesn’t want to get great service when you call a company? So much business is done over the telephone. First call, in between....
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Receptionist Training, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Founder & President of Telephone Doctor Customer Service Training; Keynote & Workshop Speaker at Meetings & Conferences on Customer Service, Communication Skills and Sales One thing we all know is no one enjoys being rejected. You...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training “How can I help you?” is not necessary on your initial greeting. You are there to help – that’s why you answered the phone. Besides, “How can I help you?”...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Phone Skills Training, Receptionist Training, Telephone Technique, Telephone Training
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training 5 Sayings to Sabotage Your Business There are many, many words and phrases that can and will sabotage your business. And, chances are, your staff is...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote Customer Service Speaker & President of Telephone Doctor Customer Service Training Ok, no rude comments please. I don’t remember that either, just looked interesting. And they probably had the same question back then. How do I...
