8 TIPS on How to Handle Holiday Shopping Stress

by | Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Author and Customer Service Expert Nancy Friedman, President Telephone Doctor Customer Service. Crowds, complaints, confusion. Yes, these are the big three this time of the year and add in one big “S” for stress. The good news is there are ways around all of...

Want a Winning Hand Every Time? 21 Ways to GREAT Customer Service & Beyond

by | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...

Words That Can Drive Customers Away Is Your Worst Enemy – 5 Ways To Defeat It

by | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training.  Looking to improve your customer service?  Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well   Customer...

Do You Suffer From Emotional Leakage?

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

By Nancy Friedman, Customer Service & Communication Keynote Speaker & President, Telephone Doctor Customer Service, Inc.Emotional Leakage – Getting at mad at Peter and taking it out on Paul. Not right, not fair, not fun.We’ve all seen it happen.A...

6 Cardinal Rules of Customer Service

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By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service.It’s that simple. We will pay more for better service!So...