by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Customer Experience, Customer Service Challenges, Customer Service Communication, Keynote Speaker
IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
by Nancy Friedman | Coaching Skills - Service Training, Communication Expert, Communication Skills, Customer Service, Customer Service Challenges, Customer Service Communication
Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...
by Nancy Friedman | Business Communication, Client Relationship, Client Services Training, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Keynote Speaker, Customer Service, Communications, Sales FACT: Customers go out of their way looking for companies who provide great customer service. FACT: Some find it; some...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Receptionist Training, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Founder & President of Telephone Doctor Customer Service Training; Keynote & Workshop Speaker at Meetings & Conferences on Customer Service, Communication Skills and Sales One thing we all know is no one enjoys being rejected. You...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Sales Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training, Voice Mail Techniques
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Our surveys are showing voice mail is now running far behind email to reach someone. However, since voice mail is still in use, let’s go over some of the...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training St Louis MO., For a few seasons I was hooked on American Idol. If you’re not familiar with the program (and there are some who aren’t, including my husband!),...
