by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service How many times have you called a company and asked, “Please put me on hold.” Right! My bet is ZERO. And how many times have you been told “Hang on a second.”...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Selling Skills
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President of Telephone Doctor Customer Service Training A few years ago, one of my automotive clients came to me and said, “Nancy, we need a program on Selling to Women. Some of our guys just don’t get it,”...
by Nancy Friedman | Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It was a pretty Sunday afternoon. My father, a traveling salesman who traveled Monday through Friday, was home as normal for the weekend. We were, as you might...
by Nancy Friedman | Customer Service
Nancy, How do you motivate employees, or even yourself, to give better Customer Service? Well, as most of us know, it’s difficult to motivate someone else. We are only in charge of ourselves. However, there’s nothing wrong with giving employees a little nudge in the...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Workplace Communication
By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.) It was still very appreciated, made me feel super and...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Skills and techniques are important in providing excellent service to customers, but they aren’t the only keys to success. Leading organizations have...
by Nancy Friedman | Customer Service
A special day, a holiday We fly the flag so high Now we ask you simply Why? We fly the flag because We’re very proud to be In a land that’s rich and Best of all, Completely free. A special day, a holiday We fly the flag so high But why not every day you...
by Nancy Friedman | Cell Phone Etiquette, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Voice Mail Techniques
By: Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Merry Christmas? Happy Holidays? Or I’ll be out till June 3? Hey, Nancy, what’s going on? Well, what’s going on is outdated voice mail...
by Nancy Friedman | Customer Service
Don’t Do This While Driving: Dialing a handheld cell phone may be the most dangerous distraction for drives. In a study of 3542 drivers, researchers found that dialing while driving posed a crash risk 12 times higher than normal. Driving while angry, sad, or...
