Don’t Do This While Driving:
Dialing a handheld cell phone may be the most dangerous distraction for drives. In a study of 3542 drivers, researchers found that dialing while driving posed a crash risk 12 times higher than normal. Driving while angry, sad, or agitated upped risk almost 10 times. (Nat’l Academy of Science FEB 22, 2016)
Nancy Friedman
Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.