By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service


The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.)

It was still very appreciated, made me feel super and made our day. Enough so I wanted to show you how much it meant.

If you can, drop someone a note today and thank them for a gift, a program, a thought, a kind word that helped you. It’s never too late!

Here’s mine:

Hello Nancy,

Many years ago I worked in the travel industry for a company GEM Travel Consortium. The company has merged with several consortiums and became My first or second Travel Conference with GEM you were a speaker at one of our workshops. Our membership service team ran the registration and assisted with the conference. We all went to your workshop. I will never forget it. On every seat was a mirror in a blue case that said “SHOWTIME” on it. Your session was very interesting and to this very day, I still have your mirror on my desk. I now work in the confectionary business for a large fudge company. I work with many tourist based retailers and international customers as a new business consultant. I put people into the fudge business! I have told the story of my mirror and what it represents! To this day I believe if you smile on the phone, your customer will hear it!

I wanted to share this and say thank you for the many smiles you have put on my face when speaking with customers! All because of your mirror!

Best regards,


*** Sometimes we don’t know how much we’ve touched people until they let us know. Let someone know – today!


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.