By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service
The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.)
It was still very appreciated, made me feel super and made our day. Enough so I wanted to show you how much it meant.
If you can, drop someone a note today and thank them for a gift, a program, a thought, a kind word that helped you. It’s never too late!
Many years ago I worked in the travel industry for a company GEM Travel Consortium. The company has merged with several consortiums and became Vacation.com. My first or second Travel Conference with GEM you were a speaker at one of our workshops. Our membership service team ran the registration and assisted with the conference. We all went to your workshop. I will never forget it. On every seat was a mirror in a blue case that said “SHOWTIME” on it. Your session was very interesting and to this very day, I still have your mirror on my desk. I now work in the confectionary business for a large fudge company. I work with many tourist based retailers and international customers as a new business consultant. I put people into the fudge business! I have told the story of my mirror and what it represents! To this day I believe if you smile on the phone, your customer will hear it!
I wanted to share this and say thank you for the many smiles you have put on my face when speaking with customers! All because of your mirror!
*** Sometimes we don’t know how much we’ve touched people until they let us know. Let someone know – today!