by Nancy Friedman | Customer Service
Thursday, October 5, 2017 1:00 p.m. – 2:30 p.m. Providing Superior Customer Service by Phone One of the country’s foremost experts on customer service by phone shares her methods for creating a superior customer telephone experience that helps turn more calls into...
by Nancy Friedman | Customer Service, Customer Service Excellence, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker It’s difficult for me to post about ‘me.’ I’m normally sharing tips, techniques, skills and ideas. Recently I was asked why we...
by Nancy Friedman | Customer Service
By Nancy Friedman, President Telephone Doctor Customer Service Speaker Almost anyone who’s been in a customer service position has had the opportunity of running into either an irate call, person or a situation that, shall we say, is not pleasant. And even though it...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Communication Skills, Communication Skills Training, Customer Service, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Internal Customers
Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they’ve had with...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Keynote Speaker; Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training In these days, folks are busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be....
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training
Reposted from http://www.chicagotribune.com/business/success/inc/tca-avoid-these-cellphone-deadly-sins-20170707-story.html by Cheryl Snapp Conner Inc Magazine Cellphone courtesy month is here, and not a moment too soon. We can thank Jacqueline Whitmore, a business...
by Nancy Friedman | Basic Communication Skills, Cell Phone Etiquette, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Skills Free Tips, Telephone Technique
JULY IS NATIONAL CELL PHONE COURTESY MONTH. WHY NOT ALL YEAR LONG? WE SURE NEED IT. July is also the 10th anniversary of the iPhone. What a phenomenon! And yet we still know folks who are enjoying the solid, old flip phone. Go figure. Well whichever phone you use,...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Receptionist Training, Retail Customer Service Tips, Telephone Service Training, Telephone Skills Free Tips
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training For a few seasons I was hooked on American Idol. Not sure if that was good or bad. But I do know it was a whole lot of fun on a Tuesday night for a while. The three...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training This is one of our most popular and request to reprint articles and we felt it was time to share again. As ‘grandma’ use to say, “Anything worth doing...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
Right! You can’t take it with you. By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training I’m a small business owner. They call folks like us ‘entrepreneurs’ and I’m damned proud to be one. But no...
