Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker


It’s difficult for me to post about ‘me.’ I’m normally sharing tips, techniques, skills and ideas.

Recently I was asked why we hadn’t posted the recent honor of being selected a member of the St. Louis Small Business Hall of Fame (only 6 were selected) on LinkedIn and my other social media. It’s certainly not because I’m embarrassed or ashamed; just that I didn’t think folks were that interested in me. So I held off – until now. A close friend convinced me. He thought you should be aware.

So this is written from the heart, and frankly, may not be a very focused blog. It is, however, a heartfelt one.

I’ve spent a lifetime building a company whose mission is helping companies communicate better with their customers and coworkers. Simple. Not complicated. And 30 some odd years later we’re still here doing the same old, same old with lots of new and updated material. We hear over and over again: “Thank you Telephone Doctor! The techniques work.”

As a member (and maybe even president) of the “keep it simple” club, our focus and dedication remains and will continue to remain, helping companies raise their customer service bar and move the sales needle.

To receive this Hall of Fame award from the St Louis area is humbling and I’m so very proud. But I didn’t do it alone. We have a great staff. It’s a family. Some have been with us for over 20+ years. Several started with us at the year 1 mark. (It does not make them ‘old,’ just good.) It’s a family that has helped make the ‘simple’ extremely effective. A family where the husband, son and daughter work together on a daily basis to be sure the seeds that were planted years ago grow and flourish to help more companies, large and small, do a better job in customer service and communication skills on the phone or in person.

Telephone Doctor Customer Service Training has grown from 8mm reels, 3/4 Video, Beta (yeah, anyone remember those?), 1/2 video, DVD, to our popular online training platform, which has been ranked #1 Online Course Provider for Small and Mid-Sized Businesses by G2Crowd User Reviews.

Along with the St. Louis Small Business Monthly publication, we’d like to thank the thousands and thousands of Telephone Doctor and ServiceSkills clients around the world who have helped make this award possible.


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.