Avoiding Excuses

Avoiding Excuses

by | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Nancy Friedman, Telephone Doctor, Customer Service Expert; President, Telephone Doctor Customer Service Training What’s the best excuse for not giving great customer service you’ve heard? Love to hear them and my bet is you’ve heard a lot of...

Are You Positive or Negative?

by | Basic Communication Skills, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, The Telephone Doctor; Keynote Customer Speaker; President, Telephone Doctor Customer Service Training Either way, one needs to practice. It’s easy to practice being positive and it’s much more difficult to practice being negative....
Boothmanship Customer Service 101

Boothmanship Customer Service 101

by | Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Telephone Doctor; Keynote speaker; President, Telephone Doctor Customer Service Training Anyone who has ever worked a booth at a trade show knows it’s just that – “WORK.” Lots of work. And sometimes, no lunch. Often long hours and the long hours are...
“How Can I Help You?” Is Not Necessary on Initial Greetings

“How Can I Help You?” Is Not Necessary on Initial Greetings

by | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training “How can I help you?” is not necessary on your initial greeting. You are there to help – that’s why you answered the phone. Besides, “How can I help you?”...
A Telephone Doctor Assignment: CALL YOURSELF

A Telephone Doctor Assignment: CALL YOURSELF

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training As an owner, manager, supervisor or any top-level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your...
Have You Called You Recently?

Have You Called You Recently?

by | Customer Service

As an owner, manager, supervisor or any top level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your office and ask for yourself, a service or a product. That’s right. Call your own office from your home, outside...