by Nancy Friedman | Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills Free Tips
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Many of us are aware that International Customer Service Week is coming soon. Real soon. And most of us are aware we should be celebrating...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Most business owners know that customers will walk, take their business elsewhere, if they’re not treated as they’d like to be; be it a phone call...
by Nancy Friedman | Customer Service
Apologizing is an art, not a science; and it needs to be done sooner than later. Delaying apologizing can diminish the results. Take a look at this 90 second complimentary clip from our Training programs. Want this type of content delivered at your...
by Nancy Friedman | Communication Skills, Communication Skills Training, Customer Service, Customer Service Communication, Customer Service Tips
1. NEVER use the default invite. Remember the saying, “If you always do what you’ve always done; you’ll always get what you always got.” Why be BLAND? The default invite that ‘comes’ with LinkedIn is at best just “OK.” You need to decide if you want to be OK or better...
by Nancy Friedman | Customer Service
Dear Drivers: Today my daughter who is seven years old started to school as usual – she wore a dark blue dress, with a white color – she had on black shoes and wore blue gloves. Her cocker spaniel – whose name is Coot – sat on the front porch, and whined his canine...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Communication Skills Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Telephone Technique Training
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Scripts were designed for actors. END OF SUBJECT! Actors know how to read a script. Most folks don’t. It’s that simple. When you give a person a...
by Nancy Friedman | Customer Service
No matter if customer service is delivered face-to-face, online or over the phone, resiliency is a critically important service mentality. Resiliency is defined as having the ability to bounce back from adversity. We’ve all heard the adage, “You...
by Nancy Friedman | Appraisals & Interviews, Behavioral-based Interviewing, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Management Development, Skills for New Managers
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Sometimes companies hire people because they’re breathing. We all get desperate. And it’s not fair to anyone – the prospective employee, the...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Ah yes, speakerphones. Conference calls. Lots of people on one call and so forth. Normally, if it’s a conference call, all parties are aware...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Why you need to be VERY CAREFUL using CALLER ID. A short video story on why it’s best to answer all phones – office, home and cell (and whatever...
