Are You Passive, Average or Proactive?

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President,  Telephone Doctor Customer Service Training. Take our Test and Find OutRead the scenarios below and ask yourself…which type am I?# 1. The customer says (either on the phone or in person): “Tell...

Five Ways to Sabotage Your Business

By Nancy Friedman, Telephone DoctorThere are, of course, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without you even knowing it. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s the bad...