by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, LinkedIn, Sales Training, Selling Skills
By: Nancy Friedman, Founder, Chairman, Customer Service Speaker; Telephone Doctor Customer Service Training In all transparency, I am not a LinkedIn expert. (Don’t even play one on TV; sorry had to say it.) But I am a good user of it and would like to offer a...
by Nancy Friedman | Communication Expert, Communication Skills, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Sales Training, Telephone Skills
A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Management Development
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an...
by Nancy Friedman | Appraisals & Interviews, Behavioral-based Interviewing, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Management Development, Skills for New Managers
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Sometimes companies hire people because they’re breathing. We all get desperate. And it’s not fair to anyone – the prospective employee, the...
by Nancy Friedman | Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It was a pretty Sunday afternoon. My father, a traveling salesman who traveled Monday through Friday, was home as normal for the weekend. We were, as you might...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership
By Nancy Friedman, Keynote Customer Service Speaker, President, Telephone Doctor Customer Service Training So many articles on leadership. And most are needed. Because as the saying goes, “If we can pick up just ONE good tip or idea from an article or program,...
