6 Ways to Be a Success at Failure

6 Ways to Be a Success at Failure

by | Client Relationship, Client Services Training, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Not sure who said it, but the old saying, “Nothing happens until someone sells something” stands true. Being in sales is a privilege; an...
6 Ways to Be a Success at Failure

5 Email Errors You May Be Making & Don’t Know It

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By: Nancy Friedman, Customer Service Speaker, President Telephone Doctor Customer Service Training. We can all get ‘nailed’ in a bad email. As they say, “It can happen to anyone.” But there are ways to alleviate that issue. Here are 5 areas to improve on and help get...
8 Tips to Help You Negotiate Better

8 Tips to Help You Negotiate Better

by | Business Communication, Client Relationship, Communication Skills, Customer Service Challenges, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Negotiation Skills, Selling Skills

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Everyone negotiates – sometime, somewhere, somehow. From telling the kids, “After you eat your dinner, then you can go play” to the highest...
6 Ways to Be a Success at Failure

Secrets You Need to Hear from Customers

by | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication

By Nancy Friedman, Customer Service Keynote Speaker and President of Telephone Doctor Customer Service Training   Over the years; we’ve heard a lot from our clients – YOUR CUSTOMERS. Here are a few you’ll identify with. Take heed. #1 – Customers are Grateful for...
6 Ways to Be a Success at Failure

Telephone Soft Skills for Everyone

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training   “Even with all the new technology, people skills are actually more important now,” Bank of America Chief Executive Officer Brian Moynihan said in a...