by Nancy Friedman | Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Sales Training
By Nancy Friedman, Customer Service Expert and Keynote Speaker; President of Telephone Doctor Customer Service Training The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Speaker, Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training Listen: Pretend you’re a real estate agent showing a 5-million-dollar home to a nationally known sports star. This sports star...
by Nancy Friedman | Appraisals & Interviews, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Service Training, Telephone Training
By Nancy Friedman, Customer Service Expert; Keynote Speaker; President, Telephone Doctor Customer Service Training I usually start with “This is a true story.” However, since all my stories are ‘true,’ someone told me I don’t need to say that....
by Nancy Friedman | Customer Service, Customer Service Tips, Customer Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, New Employee Orientation, Personnel Training, Workplace Communication
One of the Golden Nuggets Customer Service tips, at our presentations is just that question. “What’s the #1 Trait in employer wants in an Employee?” And the audience answers are these and more… Honesty Friendliness Humor Attitude Be on time The...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training There are many, many words and phrases that can, and will, sabotage your business. And, chances are, your staff is saying some of these now, without your...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Millennials
By Nancy Friedman, Customer Service Expert; President of Telephone Doctor Customer Service Training A young gal, about 25, preparing to sit in one of my presentations at the NAR conference in DC came up to me with arms crossed and in a slightly defensive mode says,...
