by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Bragging rights. Do we have them in business?If you’re in the business of satisfying customers, the only thing that matters is what you DO. It’s...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service. I just read an article about veterinarian clinics and how they’re trying to make their furry ‘guests’ “FEAR FREE.” I had...
by Nancy Friedman | Basic Communication Skills, Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
Are You Ready? With all the social interaction out there; it can still end up with a phone call.By Nancy Friedman, Keynote Speaker, Customer Service, Communication expert, President Telephone Doctor Customer Service. There’s a communication tool missing on our...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, President – Telephone Doctor Customer Service Training I used to work at a major TV station in Chicago and worked with a gentleman who soon became CEO of same. We remained friends until his untimely passing a year or so...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Speaker
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training My mother lived with me in her last years. We enjoyed her sense of humor. Here’s part of what made me realize how useless the phrase, “Hi, how are...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service & Communication Keynote Speaker & President, Telephone Doctor Customer Service, Inc.Emotional Leakage – Getting at mad at Peter and taking it out on Paul. Not right, not fair, not fun.We’ve all seen it happen.A...
