By Nancy Friedman, Keynote Speaker, President – Telephone Doctor Customer Service Training


I used to work at a major TV station in Chicago and worked with a gentleman who soon became CEO of same. We remained friends until his untimely passing a year or so ago.

Within those years I learned a lot from him and one was the title of this blog.

We were having lunch at the infamous Wrigley Building Restaurant when a competitor came up to talk with him. I watched quietly as the conversation was filled with handshakes, smiles and complimentary words.

When the competitor left I said, “Wow, that was odd. You were so kind and nice; and I know he’s not one of your favorites.”  

“Right,” he said, “but he’ll never  know it.”

Then I saw a sign on my daughters Facebook page with those words on it, talking about the BULLY PROJECT. 

I thought, I’m gonna take that to heart. There’s no reason to be mean to someone just because I don’t care for them. They hadn’t hurt me or my family.  Merely an irritant to me. Could I ignore that and them & be a little kinder to them?

I tried it and it’s working. So at this wonderful time of the year I say to you:

BE A LITTLE KINDER THAN YOU HAVE TO – to everyone. It will do you a world of good. Start now. . . let’s do it all year round!

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.