by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training
By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training When I do webinars, I like to get questions ahead of time if I can. Requesting questions ahead of time from the attendees is a lot of fun and...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training I was a young girl when I got my first taste of ‘fake news.’ They didn’t call it that then, but that’s what it was. It simply...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Expert; Speaker; President, Telephone Doctor Customer Service Training Telephone Doctor’s www.serviceskills.com online platform offers 12 series of helpful content to help your team communicate better with their customers and...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President of Telephone Doctor Customer Service Training. The holidays are fast approaching. Few times are more important for your customer service. The holidays can not only make your financial year a huge...
by Nancy Friedman | Customer Service
Yes. No. Ok. Monday. Yea. You get the picture. When we answer anyone, let alone a customer, client, friend, family member, coworker, one-word answers are perceived as cold and rude. It’s that simple. If you’re reading this I am going assume you went to 3rd...
