Yes. No. Ok. Monday. Yea. You get the picture.

When we answer anyone, let alone a customer, client, friend, family member, coworker, one-word answers are perceived as cold and rude. It’s that simple.

If you’re reading this I am going assume you went to 3rd grade and I believe that’s just about where we learn “3 words make a sentence”. Answering with only one word probably won’t get you a RED X or cancel an order – but it makes people feel cheated.

I know, I know, “well, Nancy, everyone does it. Well, as my Dad used to say to me when I told him “everyone does it (whatever “it” was) His standard answer to me was “well, Nancy if everyone was going to jump off the Brooklyn Bridge would you?”

Let everyone else use one-word answers; but love to have all who care – start saying, “Yes, I will”. Or “Your order will arrive Monday” . Or “Ok, that’s something we can do”.

Watch our one minute video One Word answers and see if this all doesn’t make good sense to you.

Thank you! (that’s 2 words)

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.