I’ve Been Holding “FOREVER”

by | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service How many times have you called a company and asked, “Please put me on hold.” Right! My bet is ZERO. And how many times have you been told “Hang on a second.”...
Selling to Women? Pay Attention Please!

Selling to Women? Pay Attention Please!

by | Basic Communication Skills, Business Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Selling Skills

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President of Telephone Doctor Customer Service Training A few years ago, one of my automotive clients came to me and said, “Nancy, we need a program on Selling to Women. Some of our guys just don’t get it,”...
Do you return all your emails & phone calls?

Do you return all your emails & phone calls?

by | Basic Communication Skills, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Workplace Communication

By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training   A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...
It’s Never Too Late to Send a Thank you Note

It’s Never Too Late to Send a Thank you Note

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service   The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.) It was still very appreciated, made me feel super and...