by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique
By Nancy Friedman, Keynote Speaker; Customer Service Expert, President, Telephone Doctor Customer Service Training Enthusiasm – Defined as “intense and eager enjoyment, interest or approval.” So bottom line is if your phones aren’t...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training What’s a NUM call?Don’t look it up – because we made it up.It means a No Ulterior Motive call or some sort of genuine, non-sales type contact....
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Bragging rights. Do we have them in business?If you’re in the business of satisfying customers, the only thing that matters is what you DO. It’s...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training In sales we need to be a detective, a journalist and even a reporter.In sales we need to FIND OUT ‘who does it.’ Not who did it. Who...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service. I just read an article about veterinarian clinics and how they’re trying to make their furry ‘guests’ “FEAR FREE.” I had...
by Nancy Friedman | Customer Service, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training One article says chewing gum gives you wrinkles – another one says it won’t. Go figure.You have bad breath you say? Here’s a...
