by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President – Telephone Doctor Customer Service Training STOP COMPLAINING! THAT’S IT. MAKE IT A FUN DAY! Please SHARE if you...
by Nancy Friedman | Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Proactive Customer Service, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President Telephone Doctor Customer Service Because you and your clients are in touch so many ways, all these techniques and tips work in all the various communication touch points – email, voice...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Team Building, Workplace Communication
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Interested in making your day better as well as someone else’s? Read on. There are 5 three word phrases that can do that. Probably more, but we like...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service How many times have you called a company and asked, “Please put me on hold.” Right! My bet is ZERO. And how many times have you been told “Hang on a second.”...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Selling Skills
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President of Telephone Doctor Customer Service Training A few years ago, one of my automotive clients came to me and said, “Nancy, we need a program on Selling to Women. Some of our guys just don’t get it,”...
by Nancy Friedman | Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It was a pretty Sunday afternoon. My father, a traveling salesman who traveled Monday through Friday, was home as normal for the weekend. We were, as you might...
