Can I Be Honest With You?  No, Lie to Me.

Can I Be Honest With You? No, Lie to Me.

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training   A week or so ago I posted this short comment and the response was a good amount of agreement that the phrase is not a good one. So we’re delving a...
6 Ways to Be a Success at Failure

6 Ways to Be a Success at Failure

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Not sure who said it, but the old saying, “Nothing happens until someone sells something” stands true. Being in sales is a privilege; an...
6 Ways to Be a Success at Failure

5 Email Errors You May Be Making & Don’t Know It

By: Nancy Friedman, Customer Service Speaker, President Telephone Doctor Customer Service Training. We can all get ‘nailed’ in a bad email. As they say, “It can happen to anyone.” But there are ways to alleviate that issue. Here are 5 areas to improve on and help get...
6 Ways to Be a Success at Failure

Secrets You Need to Hear from Customers

By Nancy Friedman, Customer Service Keynote Speaker and President of Telephone Doctor Customer Service Training   Over the years; we’ve heard a lot from our clients – YOUR CUSTOMERS. Here are a few you’ll identify with. Take heed. #1 – Customers are Grateful for...
6 Ways to Be a Success at Failure

Telephone Soft Skills for Everyone

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training   “Even with all the new technology, people skills are actually more important now,” Bank of America Chief Executive Officer Brian Moynihan said in a...

15 Good Old Common Sense Customer Service Tips: Back to Basics

By Nancy Friedman, Keynote Customer Service speaker – Customer Service, Communications and Sales.  President of Telephone Doctor Customer Service Training   FACT:  Customers go out of their way looking for companies that give great customer service. FACT:...