by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, President, Telephone Doctor Customer Service and Keynote Speaker on Sales, Customer Service and Communication Skills Conversation killers. That’s what they really are. Killer words and phrases help make your customers and your potential customers...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique, Telephone Training
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever it...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Telephone Doctor; Keynote speaker; President, Telephone Doctor Customer Service Training Anyone who has ever worked a booth at a trade show knows it’s just that – “WORK.” Lots of work. And sometimes, no lunch. Often long hours and the long hours are...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Phone Skills Training, Receptionist Training, Telephone Technique, Telephone Training
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training 5 Sayings to Sabotage Your Business There are many, many words and phrases that can and will sabotage your business. And, chances are, your staff is...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service. It’s all so simple. We will pay more for better service. So whether you’re a small...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT: Some find it; some don’t. Once a year (at least) and especially...
